How do I know you're for real?
Check us the way you'd check anyone: a real name (Moin Hossain, also on LinkedIn), a domain email (hello@byteroc.com), prices and promise terms on this page, and a real report page at the top. The test needs no login and no card, so finding out costs you a URL.
Is this just one freelancer? What if you disappear like my last one?
No. There are four of us: me and three salaried team members, each of whom has signed a confidentiality agreement with me. Everything is built inside your Klaviyo from day one, so nothing half-done is stuck with us. Your core flows are live within 14 days of your start date, or you get your money back, on the terms under the plans. And I take eight retainer clients at most, so I stay the contact on every account. If I'm ever out for more than a business day, my manager answers in my place, from the same notes.
Is my customer list safe? What access do you need?
None for the test. To build, you add each of us as a Manager user in your Klaviyo. Manager users can't export your list, and you can remove any of us at any time. If your domain needs SPF, DKIM or DMARC records, I send you the exact records, or work with whoever manages your domain.
Is the Shopper Test a free Klaviyo audit?
Yes, but not the usual kind. Most free audits need access to your Klaviyo account, and read your flows and settings. The Shopper Test needs no login: we sign up as your customer and record what actually arrives, when, and in which tab. So it can't see your revenue, list size, segments, or why a flow didn't fire. The report marks those Needs your numbers. It's free for Shopify stores, one test per store every six months, and it still works if you're not on Klaviyo.
Is the free test a sales pitch?
Partly, and I'll say so: I hope you'll hire us afterwards. The report is yours either way. We sign up with our own addresses, leave a test cart, and unsubscribe after day 7. One free test per store every six months.
Won't the time difference slow things down?
Message me by 5 p.m. Eastern and you'll have my reply by 9 a.m. Eastern the next business day: my working day is your night. The test runs on fixed clocks: first findings in 48 hours, the report on day 7. On Growth and Scale there is a weekly check-in.
How do refunds work?
On the terms in the box under the plans. On the Core Flows Build, you pay $400 to start and $400 once your flows are live. If they miss the 14 days, you don't pay the second half, and I refund the first without you having to ask. Any other refund goes back to the way you paid, within 10 business days of the claim being confirmed. One refund per purchase, and on a monthly plan only the first month's fee.
Klaviyo and Shopify show different email revenue. Which do you count?
Klaviyo's, counted on clicks only. For the pays-for-itself check, I read your own Klaviyo flow report for the flows we built, with your attribution set to count email and text clicks, no opens, and bot clicks filtered out. Klaviyo's default also credits orders to emails that were only opened, and Apple Mail can record an open on its own, which is why the default reads high. Shopify counts its own way, so the two will still disagree. That's why the counting rule is written into the terms before you start.
I already have flows, or someone running them. Is this still worth it?
Probably. The test sees what a shopper sees: your pop-up on a phone, and where each email lands. It needs no login, so it's a free second opinion on whoever runs your Klaviyo, and nobody on your side has to do anything. If your flows are strong, the report says so, and it costs you nothing.
Is there a contract? What do I keep if I stop?
A one-page agreement: month to month, 30 days' notice, no exit fee. Every flow, template and email is assigned to you in writing, and stays in your account, with your list, if you stop.
How fast will I see a return?
Flows are due live within 14 days of your start date, and they only catch shoppers who arrive after that. Abandoned cart usually moves first. I don't publish an average return: one store's result isn't a forecast for yours.